The stakes are high for pre-procedure management in GI-practice revenue, costs, and quality of care all depend on successful patient prep. Best-in-class per-procedure management depends on two core capabilities.
Patient compliance is a struggle in many health fields, but for gastroenterology practices, it often poses an incredible challenge. Patients with suboptimal preparation have longer procedure times and inadequate visualization — if they show up for their appointment at all. Though most practices offer a variety of physical and digital health literacy solutions, providing patients direct access to on-call advisors is the best method for increasing patient compliance and supporting patient management.
Many gastroenterology practices are struggling to optimize current processes and procedures while transitioning to value-based care (VBC). To ensure long-term success, work with staff to determine areas where your practice could benefit from improved operation models. Examine methods of improving existing fee-for-service operations, while exploring new value-based opportunities available to practices.
Captify Health’s national dataset tracks key performance indicators across 500,000+ managed patients. We used the following data in this calculation….
More than 80% of today’s consumers depend on text (SMS) messages to keep pace with life. In fact, 95% of texts are read within 3 minutes and the average response time is 90 seconds.1 No wonder a growing number of healthcare providers are using this technology to communicate, educate and manage their patients.
Impact at a 13-Physician Practice
Captify Health took on pre-procedure management for a 13-physician practice, managing close to 1,000 patients per month. The practice saw a large decrease in cancellations and a dramatic drop in no-shows. Captify Health enabled the practice to convert about a dozen no-shows per month into completed procedures. Captify Health has also helped this practice to improve prep quality for all patients.
Impact at a 22-Physician Practice
Physicians and practice management at a large GI practice realized that Captify Health improves the bottom line but also front-office efficiency and patient satisfaction. This practice saw significant drops in cancellations and noshows but the most noticeable impact has been on the phone lines. Patient questions about prep now go to Captify Health instead of the schedulers for the practice, and that change benefits both staff and patients.
While today’s patient understands the importance of screening procedures, getting them to complete the process is
still a challenge for most GI practices. Think about the hours you spend preparing a patient, only to have them cancel
or no show on the day of the procedure.
Our support services reduce cancellation rates by up to 30%, and last-minute cancellations by 70%, which adds up to $30,000 per physician to the bottom line.